| cecart ( @ 2009-03-04 19:02:00 |
So basically I noticed about a year ago that my macbook battery has been playing up
and just recently I noticed that the battery is physically really bloated and is deformed.
Apple has recently discovered that some batteries used in its MacBook and MacBook Pro notebooks may have battery performance issues.
This applies to Macbook or Macbook Pro's that were purchased between February 2006 and April 2007.
If your battery has any of the symptoms listed below, please call your local Apple Support Contact Center. If Apple or an AASP determines that your battery is eligible for replacement, you will receive a new battery, free of charge, even if your MacBook or MacBook Pro is out of warranty.
Identifying an affected battery
Affected batteries will have one or more of the following symptoms:
- Battery is not recognized causing an “X” to appear in the battery icon in the Finder menu bar.
- Battery will not charge when computer is plugged into AC power.
- Battery exhibits low charge capacity/runtime when using a fully charged battery with a battery cycle count (as shown in System Profiler) of less than 300.
- Battery pack is visibly deformed.
So today I called my local Apple Support Center and was on hold for 10 minutes before I finally spoke to this Alex chick.
So she asked for me name and product serial number before I told her anything and she told me something along the lines of "I'm not really supposed to be helping you for free because you're out of warranty but give me a brief run down of what's happening and maybe I can talk you through it, otherwise you have to pay"
So I told her about what's been happening and about what the apple website says to do and stuff.. and she got me to email the URL of the page to her so I did. Then she spent forever reading the page to herself.. but you know that really annoying speed read type thing where they're almost whispering. It was like this "whisper whisper.. blah blah blah.. whisper.. blah.. blah blah.. whisper whisper.. louder whisper.. whisper.. blah" Yeah.. she actually was saying "blah".. I'm not kidding.
So after my hair turned gray over time - she finally said she read through it and got more of my details and said she's gonna put me through to customer relations because they should be able to help me. So she puts me on hold for another 10 minutes and I was made to listen to some shit fucking aussie hip hop annoying shit SHIT.. then finally she picks up the phone laughing and I can hear a guy laughing too. And she's like "Okay hi.. sorry.. Cecilia?.. hi.. I'm just going to put you through to *insert name* and he'll be able to help you out okay? okay.. bye"
So she just put me through and the dude said that he's really sorry that my battery has been playing up and that he's just gonna read through my details and all the information and then get back to me on how he can help. So he's going to call me back in about 5 minutes. We'll see how it goes.
.. I couldn't help but think they were flirting while I was on hold though. Why were they laughing? Jerks.. It's not funny. My battery is like.. preggers!
Anyway.. I'll keep you updated on what happens when he calls me back.